I'm not sure what residential costs these days, but I have Comcast Business 12/2 for $60/mo. I managed to get the installation fee waived when I set up the service a couple years ago. I also negotiated away the contract; well, I had to sign a 2-year contract, but got them to drop the cancellation fee. A contract with no termination penalty isn't a particularly big deal (and I've already had the service for 2 years, anyway). They even moved the service to my new apartment when I moved for no cost.
The installation fee kind of sucks, especially given that I already have residential service. Did you use an argument along those lines to get it waved, or another line of negotiation? Likewise, if you don't mind sharing, how'd you convince them to set a $0 cancellation fee?
I guess I can find my own way, but a little perspective couldn't hurt.
That sucks that you had to pay for installation; yeah, I pointed out I already had residential service, so they wouldn't need to come out and they could just send me the modem, and that worked (I was actually surprised).
The $0 cancellation... I just asked for it, and got it. I never thought stuff like that worked, but apparently it's true: it never hurts to ask.
It may have helped that I directly contacted an account rep who a former IT-dept colleague had worked with and recommended to me. It's possible that the "so-and-so gave me your name and said you were very helpful" bit gave me better/more personalized service. Hard to say.
