I think it is acceptable, in this day and age, for people to expect instant messaging apps that are gratis and "just work". Technology and society should be at a state where - assuming you have network connectivity at all - that should be the case.

At the same time, I agree that there is practically criminal negligence of the education of people about what makes those techno-social institutions which "just work", work:

* Commercial interests and the role and nature of large corporations in tech and elsewhere;

* The massive amount of hard work, expertise, and good will invested by people in public-benefit work (which could be writing FOSS or volunteering in retiree caregiving etc.)

* What the machinery of government - and its myriad branches and institutions - does, beyond the political horse race shown on the evening news;

and through that, the realization that free lunches get made by someone, and its very important who and how they get made.

> Majority will never, ever, even think about it

It is a challenge for us to educate people around us about this fact.

> I believe that it is time to stop making free products.

Software is free by its very nature. It is only state coercion via threats of incarceration and violence that we are deterred from copying software.