Its just you. Also there is no such thing as paying for a more trustworthy email option. If people send mass emails or spam that violates the ToS you'll get blocked no matter who your provider is.
Who is getting permabanned without doing those things? I think you'd be surprised how many people play dumb and act upset knowing exactly why they got their account suspended, but rather than tell you they play the victim card thinking it'll somehow help them.
