I think he hits the nail in the head. He's main observation is this:
"...digital spaces generally have no equivalent of a disapproving glare. You're stuck choosing between staying silent and entering the fray, with few options in between. If you have little reason to believe that other reasonable people will back you up, you're going to stick with the default: silence."
In this permanent work from home situation, I can relate...
Being anonymous seems to be an exception to this. Social barriers are removed and then its just a question of the energy needed to type somethong out. Of course there are all kinds of tradeoffs, but it's striking how much online communication has been de-anonymized over the last 20 years.
"...digital spaces generally have no equivalent of a disapproving glare. You're stuck choosing between staying silent and entering the fray, with few options in between. If you have little reason to believe that other reasonable people will back you up, you're going to stick with the default: silence."
In this permanent work from home situation, I can relate...