Apple did acknowledge the problem and offered extended warranty to 3-4 years (depending on country, I think).
However:
- I'm having a 2nd keyboard replacement in first 6 months since purchase.
- Resale value of these MBPs is significantly affected (nobody will buy them)
- Who will pay for my replacements after the 3rd year, if the problem keeps reappearing?
- Each repair also means a couple of days of downtime, which is not only inconvenient but bears some cost too.
It would be fair if Apple offered a buy-back program or a (reasonably priced) upgrade program to new Macbooks with different keyboard mechanism.
This issue is driving me crazy. Any ideas how to sort out this issue and actually force Apple to do the right thing? Thank you.
Once you've dropped over a $1,000 on a MacBook, Apple cleans its hands of any issues that arise:
> Can't deal with the butterfly keyboard? Sorry, that was our bad. However, you returning the computer for a newer model? Are you crazy? That'll affect our bottom line. We can't have that. The best you can do is just buy a new one and sell the old one secondhand. Don't worry. We won't tell anyone.