As a manager in finance, I hate IM. Lots of persistence around everything you don’t want recorded (e.g. a banker venting about a difficult client) and none around what you need. Noisy, messy, informal and an encouragement of muddied thinking. Given everyone in our industry should be comfortable picking up the phone and drafting documentation, I usually move to ban IM as soon as I take the helm of a team.
(It can be okay on the engineering side. But I agree with OP. E-mails force us to think through our communications, a process which has other benefits. Voice is instant, effortless and delivers an emotional payload to boot. IM is cruft in between.)
I've grown accustomed to switching on my exploding/disappearing messages when these topics come up. Every platform needs this for some semblance of privacy.
> I've grown accustomed to switching on my exploding/disappearing messages when these topics come up. Every platform needs this for some semblance of privacy.
In banking in particular, that is a no go (in the US at least).
(It can be okay on the engineering side. But I agree with OP. E-mails force us to think through our communications, a process which has other benefits. Voice is instant, effortless and delivers an emotional payload to boot. IM is cruft in between.)