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The startup claimed they had all their backups on digitalocean, which contained data of Fortune 500 companies.

A startup who has fortune 500 clients must have history. I don't get then why digitalocean says they do not have payment history. Either the startup moved a few weeks ago - but then why don't they have offsite backups if they just moved. Or because they're french they did have payment history but did not have an American credit card to similar.. not sure what's up



Their payment history was with DO credits according to the post.


Maybe one of the problems is DO's views of credits. Maybe things would work out better if they would treat credits like real money instead of phony money and tighten up how the credits are handed out.


Yes, DO have stated that how they viewed credits was a mistake and that they will be addressing it.


AWS is a 8,000 pound gorilla. This means throwing massive amounts of promotional credit at new accounts is often the only viable way to get them into the funnel.


They we're running on DO account credit so they may have been using the service for a while but haven't needed to pay for the service yet.


Looks like a clear indicator for possible abuse to me. Apart from the long response times, I can't really blame DO.


They were paying customers before, then got credits as startup. It's mentioned by DO in comments.




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