Interesting, I honestly will swear up a storm as soon as I hear their crappy automated system. Then be extremely nice to the actual person. And rate them afterwards on the survey very highly. A few times I've actually gone out of my way to ask for their manager to tell them how great the CSR was.

Somewhere my customer records at some company must say: "this guy really hates voice prompts, but is also very pleasant and amenable to working through a problem with patience"