> I don't think if someone can't use a device properly, that it's the manufacturers fault for making it hard to use.
It absolutely, completely is. What pointers to the hidden features, or more information, are built into the very trivial onboarding phones provide? What quick reference leaflets are in the box? What brightly printed card with a QR code to the downloadable beginners guide, or full manual is there? What getting started app or link is there on the home screen?
None at all.
My microwave, stereo, car, kettle and lawnmower all included more get you going guides, links, sometimes PDFs, sometimes proper paper guides. For trivial often single purpose items.
Search for a user guide for a phone, or Android/iOS and you'll get shitty third party sites and/or programming guides for developing apps. Apple happen to have a really comprehensive one, that's not exactly mentioned anywhere, that you can download into books. They could include it on all phones for zero effort and loss of a tiny amount of storage.
Tech manufacturers should be deeply embarrassed.
No need to include a 3 volume printed manual set, just a card or two signposting current, relevant resources. A simple app on the home screen would suffice too.
> Maybe when people spend large amounts of money on something, they should put more effort into learning how to use it?
Maybe the resources could be subtly telegraphed to the people when they spend large amounts of money on something. Like just about every other category of product in existence manages to a far fuller degree.
There's a card with the buttons named, and a few lines of small print on the back in silver grey print on grey, that is so short of contrast it's almost impossible to read in perfect light. 50% of the space is unused so a much larger font was possible. Hardly a mini user guide though - a card with one image and 3 or 4 sentences on the back.
Only other things in the box were a sticker or two, and a single sheet of absurdly microscopic print with warranty and regulatory info etc.
My recollection, which may be faulty as it's been a while, of the tips app is it included mostly bits of trivia but nothing particularly useful or substantive. Basically just tips - not especially surprising.
It absolutely, completely is. What pointers to the hidden features, or more information, are built into the very trivial onboarding phones provide? What quick reference leaflets are in the box? What brightly printed card with a QR code to the downloadable beginners guide, or full manual is there? What getting started app or link is there on the home screen?
None at all.
My microwave, stereo, car, kettle and lawnmower all included more get you going guides, links, sometimes PDFs, sometimes proper paper guides. For trivial often single purpose items.
Search for a user guide for a phone, or Android/iOS and you'll get shitty third party sites and/or programming guides for developing apps. Apple happen to have a really comprehensive one, that's not exactly mentioned anywhere, that you can download into books. They could include it on all phones for zero effort and loss of a tiny amount of storage.
Tech manufacturers should be deeply embarrassed.
No need to include a 3 volume printed manual set, just a card or two signposting current, relevant resources. A simple app on the home screen would suffice too.
> Maybe when people spend large amounts of money on something, they should put more effort into learning how to use it?
Maybe the resources could be subtly telegraphed to the people when they spend large amounts of money on something. Like just about every other category of product in existence manages to a far fuller degree.