I think that there is a market failure / exec education issue around these point though. The impact of the improvements measured/evidenced is in the maintenance cost of the delivered artefact and the improvement of the process for future delivery. These are "over the fence" issues for the owners of the delivery shop. We need to get it into the bosses minds that they are paying for things that will be either good in the long term or expensive in the long term - I think that there is a lot of hiding and hedging and shifting of burden (to users) that goes on around that.
I think that there is a market failure / exec education issue around these point though. The impact of the improvements measured/evidenced is in the maintenance cost of the delivered artefact and the improvement of the process for future delivery. These are "over the fence" issues for the owners of the delivery shop. We need to get it into the bosses minds that they are paying for things that will be either good in the long term or expensive in the long term - I think that there is a lot of hiding and hedging and shifting of burden (to users) that goes on around that.