Were your support requests related to the server going down? Was that happening that often? Or were they for server admin support? Because you make it seem that only recently did the machine start dying.
From what I've read you seem to be a nightmare customer. Not only expecting a service you aren't paying for, but complaining about it in a public forum when things don't go your way.
>I know their motto is "We don't assume you are stupid." but charging people money for a service and not providing any support is just rubbish. I've emailed them with some questions in the past and they never get back. A while ago they started issuing ticket numbers and I thought they must be improving the service, but they still never get back.
Are you saying here you are sending support requests because your server is malfunctioning/down or are you requesting server administration support?
Honestly, you signed up for a service that openly states that you are expected to run your own machine and then you complain on a professional forum that the company owner is hand holding you.
From what I've read you seem to be a nightmare customer. Not only expecting a service you aren't paying for, but complaining about it in a public forum when things don't go your way.
Service I'm not paying for? Come on, now that's not true.
I've sent support requests for a number of issues in the past and today for the server being down. Are you saying I should expect to be ignored?
Honestly, you signed up for a service that openly states that you are expected to run your own machine
I have been running my own machine, even though I am no pro server admin. But surely I have the right to ask about downtime and other issues which are not in my hand.
>Service I'm not paying for? Come on, now that's not true.
You are paying for a hosted VPS. Not a managed server. If you need help managing a server you should pay for that.
>But surely I have the right to ask about downtime and other issues which are not in my hand.
Other than downtime (Which of course is perfectly acceptable to complain about) you still are alluding to trying to get server admin support from a VPS provider. What other kinds of VPS hosting issues did you run into? I'm curious. Of course you could just apologize for trash talking a VPS provider for not providing you managed server support.
I spoke to nick from prgmr. He says last outage he is aware of was 16 days ago (crock), which means that the server possibly was never down. It may have even been a routing issue at your ISP.
However, rule of thumb, jump onto IRC, and you'll get better support on Linode/prgmr anyway.
If you need uptime, get multiple VPS's, but for $8 a month, honestly, you can't expect the admins to respond immediately. You pay double the prices anywhere else..
From what I've read you seem to be a nightmare customer. Not only expecting a service you aren't paying for, but complaining about it in a public forum when things don't go your way.
>I know their motto is "We don't assume you are stupid." but charging people money for a service and not providing any support is just rubbish. I've emailed them with some questions in the past and they never get back. A while ago they started issuing ticket numbers and I thought they must be improving the service, but they still never get back.
Are you saying here you are sending support requests because your server is malfunctioning/down or are you requesting server administration support?
Honestly, you signed up for a service that openly states that you are expected to run your own machine and then you complain on a professional forum that the company owner is hand holding you.