I was about to write something similar about prgmr. They just don't care.
In our case, we just got bored of all VPS providers and took a dedicated server. Take the time to compare a VPS to a dedicated server and you may have a few surprises. My current server is 80$/month and a similar one on Slicehost would be 250$/month.
Personally, I think most people write off dedicated servers too soon. (this is a lot of why I only sell domains up to 4GiB- above that, it usually makes more sense to buy hardware and co-locate) Does your $80/month 4GiB dedicated server come with mirrored disk? that's a pretty good deal, better than I've seen lately, and I try to keep up on that (as I'm extremely conscious of the fact that my high end is in direct competition with low end dedicated servers.)
our support, yeah, isn't great. Did you at least get a refund on your last month? we try to be generous with those. (for some things, I know, money doesn't matter... but I think money is the only really sincere way for a corporation to say "I'm sorry")
In our case, we just got bored of all VPS providers and took a dedicated server. Take the time to compare a VPS to a dedicated server and you may have a few surprises. My current server is 80$/month and a similar one on Slicehost would be 250$/month.