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I was wondering about that too. I once did the same thing. Went to gate 35A instead of 35B, scanned boarding pass, a person even looked at it. Nobody noticed until I saw the sign right above the door with the gate number so I turned around. What are they scanning and what are they looking at?


This is second hand info, so I can't personally vouch. But I heard the scanners at gates with multiple jetways (for example 35 A and B) have software that is set up to accept tickets for both flights. Not sure why you would board both flights concurrently, but may that was a desired feature.

There is also likely a human error component. When you make someone manually scan 150 people they stop paying attention. They should have some kind of error message, but if it looks like other error messages (like the ask about emergency exit message), it's possible the human confused the error and cleared it.


In some airports, airlines are essentially leasing gate space from the airport and any software the airline wants installed on the gate computer has to work in a very fixed set of constraints.

The shared gate agent computers are built from an industry-standard OS image (8 years or so ago this was Windows XP SP2, and not SP3, never SP3).


This is why exceptional cases require exceptional responses, especially when a human that is going to get fatigued is involved.

Don't just beep the same way every scan beeps, make a different noise. Show a large red "STOP" sign on the screen along with the problem.

When you need to alert a human to an event that only happens once in every few hundred cases, you can't be subtle.


> When you make someone manually scan 150 people they stop paying attention

Bingo. This is not really a job that people, in general, are any good at. If there was an automated turnstile that didn't suck, that'd be a great place for one, so they could focus on the exceptional cases instead of being lulled to sleep by the happy path.


My guess is that some planes can accommodate 2 jetways at once. One for first class/business, one for economy.


That is definitely true. 747's often have several.




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