> * Email remains important for middle-class Americans because it's used for business. But that is a small subset of the whole population, including very large numbers of Americans.
Middle class Westerners (not only Americans by any mean) that are doing business are also pretty much the only ones that are willing to spend money on written communication. E-mail might not be on the rise, but I'd guess it grosses way more money than all IM platforms together.
Middle class Westerners (not only Americans by any mean) that are doing business are also pretty much the only ones that are willing to spend money on written communication. E-mail might not be on the rise, but I'd guess it grosses way more money than all IM platforms together.