So many people are missing Troy's point and suggesting that he could wipe the phone, or you can trust apple like you trust a plumber.
It's a hardware problem. Can't Apple as the hardware manufacturer create a sandboxed service area on your phone where they and their genii can do diagnostics? Does it really take every person with a hardware issue to either hand-over their entire device unencrypted or wipe the device before giving it to the manufacturer for maintenance?
Imagine if you could let a plumber into your house, but they could only see the plumbing! They would have no access to all the goods in your house. Isn't that what we should be aiming for with technology? Don't try to put real world constraints where they shouldn't exist. I can already create a sandboxed 2nd user on my device, why can't apple do this themselves, just for them, with the correct hardware or whatever. Or why doesn't apple recommend people do this before handing over the phone.
It's a hardware problem. Can't Apple as the hardware manufacturer create a sandboxed service area on your phone where they and their genii can do diagnostics? Does it really take every person with a hardware issue to either hand-over their entire device unencrypted or wipe the device before giving it to the manufacturer for maintenance?
Imagine if you could let a plumber into your house, but they could only see the plumbing! They would have no access to all the goods in your house. Isn't that what we should be aiming for with technology? Don't try to put real world constraints where they shouldn't exist. I can already create a sandboxed 2nd user on my device, why can't apple do this themselves, just for them, with the correct hardware or whatever. Or why doesn't apple recommend people do this before handing over the phone.