Even just setting up a Twitter account for a business feels like it's not something they've put any effort into. You can set up an advertising account with multiple users, but for a regular public-facing Twitter account it's either use TweetDeck or share passwords.
Yep. It sounds like a real, viable market too. They probably have a lot more insight into this than me, it's just something that surprises me as an external party
I agree with @bpicolo when it comes to support. If you have a problem with most of the big companies in terms of support and they are delaying a response, all you have to do is reach out to the support team on Twitter and they respond ASAP.
Companies such as AT& T, Chase, Citi, Bank of America, Amazon etc..
@Bachmeier, I agree. And oh, they are right there with Comcast in my opinion when it comes to bad service. They are very good at making small mistakes like overcharging you know on a bill. So Twitter will do wonders for you :).
