If you cannot access the site, please try a different connection (e.g. mobile instead of ISP or vice versa).
If that does not work, please reach out to your ISP and let them know as we are not currently down from what I see. If we were, it would have been temporary.
Again, if you would like to get assistance with this issue, you will need to open a ticket per our policies and I will have this investigated. I will not be able to engage further on these posts, as your claim is invalid; the price is just higher than you would like it to be.
You can sell on another marketplace; you are not bound to Namecheap's. Good luck with your sale.
When I posted the ad, I indicated the price of 5 dollars! Now the posting time is coming to an end and you in Namecheap automatically changed the price of this domain so that I could not sell it! ITS PRICE WAS 5 DOLLARS! TOMORROW I WILL RE-POST THE AD AND PUT THE PRICE AGAIN TO 5 DOLLARS, IF YOU FREAKS DO NOT CHANGE IT AGAIN!
What's the point of contacting support? When there are less than 24 hours left before the domain sale closes! I'll put them up for sale again for 7 days, but you'll change their price again by the end of the seventh day so I can't sell them! And this is not a joke! You're discriminating! Now I just want to find out the contacts of the organizations that monitor the work of domain registrars and send them a statement so that they can review my findings and check your work, and if I'm right, I'll seek to revoke your license for any actions with domains!
At this link https://www.namecheap.com/market/buynow/1usdvps.com/ you should have explained a long time ago why the price was $5 for 6 days and changed to $1000 on the seventh day! No, you're just chatting about your tickets and support!
Actually, I did not decide anything was true and opt not to answer. The replies to this comment thread did not notify me for some reason, and further, I'm about to go offline for the Jewish new year and am rushing in preparation for the holiday. I am already responding outside my work hours.
Contacting support will give me some clarity on why the domain name pricing changed. You said they won't let you sell the domains; they are definitely letting you sell, just at a higher price than you claim was entered, unless there was some glitch and the amount changed on our backend or something else occurred that will necessitate a further look. The only way for someone to investigate further is for you to contact support.
I cannot "explain here and now" because I am not part of that team, nor am I able to drop everything and respond within your desired timeframe with other obligations. Opening a ticket is your only recourse, and my job here is to escalate tickets.
I am a generalist at Namecheap. I do not have access to the information you seek for security purposes. A specialist needs to look at your issue in depth. We are a company of 1k+ employees and there is no way for me or anyone else at the company to know everything, hence the number of different departments we have, and hence my request that you open a ticket with the proper department so that you can get your answers. I certainly do not have your answers in my role. I simply can ask someone to clarify why it happened by responding to you in a ticket.
Due to the sensitive nature of account issues, that is how we move forward. If you choose to share the response from support publicly, that is totally your prerogative, but we will not be able to give you any additional context or detail at this stage and certainly not in public without you opening a ticket. This is our policy.
At this point, I am signing off, but you are encouraged to follow my recommendation and contact support. You want answers; to get those, you have to ask the right person.
Have a great day and happy new year to those who are reading and celebrate :)
I don't care what department you are from in Namecheap, I'll tell you just one thing, the next time I post domains for sale I'll record a video from the screen and if such a situation arises again, I'll just post the video on YouTube and give you a link here.
Have a nice day!
"because I am not part of that team" - That's where you should have started! Or maybe you're not a Namecheap employee? Or maybe you found out that your company is engaged in discrimination? You don't have to answer, everything is clear!
Hi, Tamar from Namecheap here. This is not a practice we partake in as you can read by the comments. Please share the domain in question via DM (I use the same name on reddit if that helps). My guess is our service reported it accidentally as available due to a technical miscommunication with the registry but it was already registered. However, I would need to know the domain to do that. Otherwise, we can open an investigation into what would've happened but it is not in our interests to do this for a number of reasons. I would like to see what occurred though, so please be in touch.
thanks, will dm you. do you explicitly state its a practice you do not engage in anywhere other than the comments here? if so it would greatly help folks like myself if it was an error of some kind. the whois record showed it registered after my search, so i dont think a misreporting makes sense. if its a mistake that would be cool, obviously incredibly suspect which led me to read up on it and i found similar stories from others
It's common for newly registered domain names to be targeted, especially if the WHOIS information is not protected. Some domains do not allow WHOIS protection due to registry restrictions. These include .ca, .ch, .cn, .co.uk, .com.au, .com.es, .com.sg, .de, .es, .eu, .fr, .gg, .id, .in, .is, .law, .li, .me.uk, .net.au, .nl, .nom.es, .nu, .nyc, .org.es, .org.au, .org.uk, .paris, .sg, .to, .uk, .us, .vote, .voto, and .xn--3ds443g domains.
As a result, you may receive calls (you're not alone; I get them too if I register one of the aforementioned TLDs). The good news is that these calls typically stop after a few days. The bad news is that this situation occurs. While we wish we could apply our domain name privacy to all TLDs (we were the first domain name registrar to offer this for free, as privacy and security are of utmost importance to us), some registries do not permit this additional layer of security, and all registrars must comply with their regulations.
I hope this clarifies the situation. Rest assured, we would never sell your information. Doing so would go against everything we stand for.
If you can open a ticket (via support at namecheap dot com) with details and the domain name, I'll make sure this gets appropriately escalated. Just let me know the ticket number when you do.
You have brought up what is precisely my concern, and what I couldn't convey to support.
If I open a ticket with the domain name, what's to stop the access being removed, and declaring "problem solved", without actually addressing the underlying issue?
Either delegated access remaining after a sale is a mistake (in which case there is now "unauthorized access"), or it's "by design" (in which case users should be made aware so they can remove this access after buying a domain). Regardless, I think you shouldn't need to know the specific domain in order to say which situation it is.
Support is aware of your issue and is awaiting details, and this is now in a specific escalation process to upper management. I will need some information in order to further assist you, especially to understand why this is impacting you and/or if it could be impacting others. This does not sound like something that is "by design." If you don't own or manage the domain, it shouldn't be listed in your account. Period. But we can't address any such underlying issue without a starting point.
You don't need to tell me the domain here. Please simply open a ticket and let me know the ticket number and I will have management take a closer look.
Hi, I work with Namecheap. There's an incredibly high load on the ticketing system right now and unfortunately it's designed that replies to tickets ends up bumping the ticket to the bottom of the queue again which I recognize is an issue in this case. If you want assistance, please let me know the ticket number and I'll escalate. Thank you and apologize.
Hi guys - I work for Namecheap. We don't own any call centers. We don't even offer phone support. It sounds to me like the domain may have been premium and we accidentally reported it as available. Can you check the whois and see when it was registered?
If you cannot access the site, please try a different connection (e.g. mobile instead of ISP or vice versa).
If that does not work, please reach out to your ISP and let them know as we are not currently down from what I see. If we were, it would have been temporary.