We are looking for a Customer Success Engineer for our Cambridge, MA office. In this role you are a customer advocate. You are equally passionate about making a user successful as you are about the product. Your goal is to help a prospect understand the benefits of the service, to educate a trial user on how to use the app correctly, to support a customer when things go wrong, and to ensure they are happy at all times.
You should have a background as a developer or in ops. Not only because that allows you to interact with our users as a peer but also because when we are not busy with support, we develop tools that help us with support processes and data analysis.
Pingdom/Papertrail/Librato/TraceView are wholly owned by SolarWinds, Inc. so you get the benefits of a small startup, with the backing of a big company so there is no worry about the next round of funding. SolarWinds offers competitive bonus and matching 401k programs that create an attractive total compensation package.
Learn more at: http://solarwinds.jobs/cambridge-ma/senior-support-engineer/... or contact me directly at [email protected] (no recruiters).
