There is a large, growing Russian diaspora and many writers/artists create works in exile. The language helps if you want to understand the millions who left their homes out of principle, but they are not the "enemy".
I've been a happy Fastmail customer for 11+ years and will continue to be so. Everyone wrote that their experience with FM support has been good, but I've been even luckier: until today I never needed support. One bug per decade is a great record.
I admit my second message was terse, but the correct social media response for a critical outage is "we're looking into it". Not "if you want support, go here".
Like I said, I do not have time to hunt for whatever support channels exist and file a ticket. I pay $50 a year so they can deliver a working product, including triaging their own issues.
> the correct social media response for a critical outage is "we're looking into it". Not "if you want support, go here".
I strongly disagree.
For those reading who may not be on X, here's Fastmail's response:
> Hello Andrew! Can you please contact our support team so we can look into this for you? http://fastmail.com/support
That seems entirely appropriate to me, for several reasons:
- it's extremely unlikely that the person managing their social media profiles is a technical expert
- their contact page likely feeds into a ticketing system, which means they can track the issue and actually make sure to respond to you
- it's entirely possible that response was automated
There are many reasons why reaching out to support will be more effective. Logging may be tied to accounts, support systems may upload client side logs where appropriate, an event may be tracked to determine a point in time when you had the problem so relevant logs can be checked.
Their messaging probably could have been better here to say "we're looking into this. If you have time, please file a support request".
On Fastmail.com, the support request is two clicks away, under the big ? button in the upper right and "Contact Support". I'm not sure how much time you have but it took me less than 1 minute to find this button and submit from my logged in account.
This. I am a paying customer. Fastmail's support is stellar. My first port of call is their official customer support channel. Why should I roll the dice on social media, when I have a direct line of support???
This time, I was on the support ticket window, but the penny dropped and I realised it was a service outage / degradation. So I decided to hold back for a bit before filing a ticket.
Based on experience with their service, I trust that their people know what they are doing, and are already on the job.
Note that at the end of January the price was a ~1250AR$, then it strangely reduced to 1000AR$ until the middle of May. In the last 15 days it raised to ~1500AR$ and then go down to ~1450AR$. I guess it will go to $1400 next week, but who knows. https://www.dolarito.ar/cotizaciones-historicas/oficial
I had EVO ICL done ~10 months ago. My contact prescription was -7.25 left / -6.75 right with thin corneas so I wasn't a great candidate for LASIK. Weighed costs of ICL vs PRK and opted for the former (mostly recovery time concerns + as you mention ICL can be removed). Dollar cost was ~9.2k USD, so it was significantly higher than other options.
Recovery was very quick. I was 20/40 a few hours after surgery and 20/15 the following day (could have worked at computer, but took the day off). Pretty intense dry eyes initially, but eye drops helped and this improved over next couple months.
10 months later, vision is still great (though I expect my eyes to continue their normal progression). Halo-ing effects at night are stronger than I expected (believe they're related to pupil size + hole in center of lens), but I've mostly learned to ignore it (I also now prefer not to drive at night). Minor dry eyes but might try NAC supplement as suggested elsewhere in discussion.
I'd do it again in a heartbeat (hated dealing with contacts on camping trips) but wish I'd been more informed of halo-ing risks.
Canceling The Economist was the worst experience of any periodical, by far. You were right not to continue.
Recently canceled and (from transcript) it took 18+ minutes chatting with an online rep. They made sure I knew all the various benefits (newsletters, podcasts, etc), offered me multiple price discounts, and insisted that I try a slimmed down experience ("Espresso") for a month before truly canceling. I'll never consider re-subscribing.
I love all of your variations, thank you so much for this! I combined them into this one, which I really like, but I think I will play around a bit more :)
