The app looks good! I didn't liked the fact that I have to create an account to use the app on my device. Are you planning on adding a web version or something to support multiple devices? That's the only reason/benefit I can think of for the account registration.
The reason for account registration is so that you can use it on multiple devices now, i.e. phone + iPad or couples both using it on their phone (the main use case).
That being said, I am planning on adding web and Android versions as well. Not sure on the ETA for those yet but they are in the works.
Reading the article and the comments here makes me consider raising the price of a self-hosted help desk software I recently released. Or at least, adding a new premium price package.
The license is based on DuetApp's (https://duetapp.com/) version. I liked its simplicity and asked the creator if it would be OK with him to use his license as a starting point.
Shared drafts sound like an interesting feature and one that seems easy to implement on Full Help. I've added it to my Trello board. Thanks!
Hey! Thanks for checking it out and the feedback! I will make sure that future versions have the autosuggestion behavior on search fields and any input field on the admin side that requires it.
Those are all great suggestions! Some of them are already present, like the live chat, leave a message (the same as live chat which fallbacks to email if the user gets disconnected) and article suggestions from a knowledge base (manually configured with JavaScript).
All the other suggestions are great and will definitively consider them.
Edit: I suggest to sign up to the newsletter at fullhelp.com to keep up to date on releases. :-D
