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Console gives IT teams trainable AI agents that can handle support requests directly in Slack, without needing a human-in-the-loop. Today, Console can automate 40-70% of the work that a tier 1 IT support agent would otherwise have to do, including things like: managing app access, password/MFA resets, laptop troubleshooting, IT policy Q&A, onboarding/offboarding, and more.

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The whole point is that you didn't have to be a skilled attacker to figure out anything mentioned in the post. If the author had discovered an obscure security hole that allowed him to access sensitive information, then yes he's only going to make the problem worse by distributing that information online.

But it does not take a skilled attacker to "hack" a system where messages are being sent in plain text.


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